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Customer Journey Manager

This job expired on 07/02/2012

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Better Placed Recruitment

Job posted by Better Placed Recruitment
View more jobs from Better Placed Recruitment

Job details

Salary band £35k - £45k
Salary details unknown
Location East Midlands
Job type Permanent
Company Better Placed Recruitment
Contact unknown
Job functions Analyst, Digital, Usability/Accessibility, Ecommerce
Posted 24/01/2012
Expires 07/02/2012

Job Description

Customer Journey Manager

Salary £35,000 to £40,000 plus excellent benefits

An exciting opportunity has arisen within this highly respected and market leading financial services provider following a successful trading period. Our client is looking to further improve customer acquisition through the recruitment of a Customer Journey Manager who will lead the continuing refinement of the online customer journey.

Utilising available data and web analytics tools, the Customer Journey Manager will be key in analysing, and improving upon the online customer journey both through aggregator and direct channels. You will identify opportunities to improve online sales performance and deliver actionable insight, making strong recommendation for change to both internal and external stakeholders.

You will have experience gained from a similar role within an online business, ideally, but not essentially from within the financial services sector. You will be highly numerate with strong analytical skills and have experience of working with common web analytics tools such as Google Analytics, Omniture or Webtrends. You will be an excellent communicator and be capable of forging effective business relationships with colleagues across a wide range of disciplines and levels of seniority.

 

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